Sheplers Reviews

Sheplers has an overall rating of 4.9 based on 23 reviews. Customer feedback on Sheplers is mixed: Sheplers reviewers highlight positive aspects like wide selection of western wear, competitive pricing, excellent customer service, easy return process, which strongly appeal to western wear enthusiasts, ranchers, country lifestyle fans, casual shoppers. However, Sheplers is often criticized for its shipping delays, inconsistent sizing, limited international shipping, occasional stock issues.

4.9/5.0

23 reviews

5 Stars

18

4 Stars

3

3 Stars

0

2 Stars

0

1 Star

0

All Sheplers Reviews (23)
Rose_helgeson71
May 25, 2026
"Solid Boots That Feel Worth It"
These boots are really good quality. They fit nicely, feel tough, and seem like they’ll actually hold up. it’s nice to see a product that doesn’t feel cheaply thrown together—companies should be making stuff like this more often.
FaustoHigginbotham
May 23, 2026
"Fair Prices and Good Overall Value"
I felt like the value was solid overall. After comparing what I paid to the experience I had, the prices seemed fair enough and I didn’t feel like I was overcharged.
hello_crystal613
May 17, 2026
"I ordered a pair of boots from sheplers..."
I ordered a pair of boots from sheplers the delivery went smoother than I expected. The tracking kept updating normally, and the box showed up on the exact day it was supposed to. I had checked in with support just to be safe, and they were basically like, “Yep, it’s moving along and still on schedule,” which turned out to be right. No delays, no missed drop-off, nothing weird. Happy with the whole experience
emilydavis3179
May 13, 2026
"I just used the rewards on my..."
I just used the rewards on my most recent boot purchase, that’s what sold me. The points added up quicker than I expected, and seeing the discount come off right away made the whole thing feel worth it
CarltonCarter
May 09, 2026
"Easy order with no surprises"
I had a really smooth experience with Sheplers. They kept me updated with tracking emails the whole time, so I always knew where my order was. It arrived right when they said it would, which I appreciated. it was simple, easy, and hassle-free, I’d definitely order from them again.
SCOTT
May 04, 2026
"Customs fees were surprisingly not a mystery"
I had to pay customs fees, which is always everyone’s favorite little surprise, but to be fair, the costs were clear enough and everything went fine in the end
marion_Bouchard80
April 24, 2026
"I was happy with how these boots fit…"
I was happy with how these boots fit. The sizing was right on, which isn’t always the case with other brands I’ve tried where I usually have to size up or down. These felt comfortable right away and fit great.
KLINGEL
April 14, 2026
"Pretty much what I expected"
The product info on Sheplers was mostly on point. The color and fit were close to what was shown, maybe just a tiny bit different in person, but not a big deal. The sizing details helped me pick the right one, which I appreciated. I’m giving it 4 stars because I just wish the description had a little more detail.
SeanTrentman_89
April 13, 2026
"Solid selection and easy to shop"
I’ve ordered from sheplers a few times now, their selection has been great. They carry the boot and jeans brands I usually go for, plus a few I don’t really see around local shops. Just from the way everything is laid out, it kind of feels like they know what people are actually looking for, which makes shopping easy. I found what I needed without much digging
odessa1984
April 08, 2026
"Return was easy, refund came fast"
I returned my item, the whole process was easy. My refund came through a lot quicker than I expected, so, I was happy with that
juliesakkinen7968
April 01, 2026
"I ordered a pair of boots and the..."
I ordered a pair of boots and the payment process was straightforward. My card went through on the first try, and I got the confirmation email almost immediately. No glitches, error messages, or surprise double charges, which I definitely appreciated. Nothing fancy, but it worked exactly how it should.
Joe-trainor
March 11, 2026
"Everything ended up being right, so thanks…"
Everything ended up being right, so thanks for that. I just wish it hadn’t taken so much effort on my part to get through it.
robert1987
March 03, 2026
"Canceling was way easier than I expected??"
I placed my order and then realized almost right away that I needed to cancel it. I was expecting it to be a whole thing, but Sheplers got it stopped really fast?? My refund came through without me having to keep following up, which was a relief. Super simple and no drama...
Francine.hinger
February 28, 2026
"Coupon worked first try"
Tried the coupon code at checkout and, hell yeah, it actually worked right away. No dumb extra steps, no annoying errors, no checkout page acting like a jerk. Super easy.
Richard_exum91
February 13, 2026
"Easy enough, but the filters need work"
I found what I needed quickly and the pages loaded without any issues. Checkout was simple too, so that part was nice. I just wish the filters were a bit more useful, it kind of feels like nobody actually tries shopping with them before putting them on the site...
david1988
February 05, 2026
"I ordered a pair of boots from Sheplers.com…"
I ordered a pair of boots from Sheplers.com and expected them to take a while to show up, but they shipped really fast and arrived earlier than the estimated date. The box was in good shape and everything looked fine when it got here. I do wish the instructions or updates around the order process were a little clearer, but overall it was a smooth experience. I’d order again, especially since the shipping was so easy.
Lowell_casavant05
January 24, 2026
"Legit Ariat boots, no knockoff vibes"
I ordered a pair of Ariat boots from Sheplers and was a little unsure at first because I’d never bought from the site before. A friend had mentioned they were legit, so I figured I’d give it a shot.

When the boots showed up, they came in the real Ariat box with the tags, logo, and everything looking just like the pair I had checked out in a store. The leather felt right too, not cheap or fake at all.

Shipping was totally fine, the sizing was right, and overall it was a smooth order. I’d definitely buy from them again, and I’d probably tell a friend to check them out too.
CarlosJohnson_82
January 05, 2026
"Arrived in Great Shape"
I was in a anxious mood waiting for my Sheplers order to show up since packages can get beat up during delivery. But when it arrived, the box looked good with no big dents or torn corners. Everything inside was packed well and didn’t seem to shift around much at all. Definitely relieved and happy with how it showed up.
teodorokenney8108
December 23, 2025
"Color matched the photos perfectly"
I ordered a pair of boots and, i was a little nervous the color would look different in person. Thankfully, it was pretty much exactly like the pictures online, so there were no weird surprises when they arrived. Just a heads-up though, if you’re picky about color like I am, definitely check the photos closely before ordering. In my case, it worked out great and made the whole thing way less stressful
Sonya.connelly
December 22, 2025
"Found the boots I wanted"
I was hunting for a pair of boots that were sold out on a few other sites, and Sheplers actually had my size and the exact color I wanted. That was the main reason I ordered, honestly. The site made it clear what was in stock, and checkout was easy, easy. I was also really glad there wasn’t that annoying surprise where you pay and then find out it’s out of stock. I’d definitely shop there again.

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Sheplers Q&A

Place a 0rder 0n nov 21 2018 order number shp06378247, why is it not showing on the my order status on website? thanks

I placed 2 p.o. since january for more than 1400$ and what i recieved from now are message that my order are backorder and everytime the dates change

Ordered men's boots on 12/08/2017. when can i expect to receive my order?

How are you guys still in business? no email response and no phone. wtf

Do you actually answer questions? no one answers the phone. hello

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